Privacy Policy for Lemongrass Loft

At Lemongrass Loft, we are committed to protecting the privacy and security of our guests' and visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained through our online platform and as part of our luxury accommodation and culinary experiences. By engaging with our services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: Such as your name, email address, phone number, physical address, and payment information (e.g., credit card details) when you make a reservation, book a workshop, purchase a gift certificate, or subscribe to our newsletters.
• Booking and Stay Details: Information related to your preferred room type, dietary restrictions (especially for artisanal breakfast service and culinary workshops), special requests, and preferences during your stay.
• Communication Data: Records of your correspondence with us, including emails, chat conversations, and feedback you provide.
• Technical Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral source, pages viewed, and the path you take through our site. This is collected via cookies and similar technologies.
• Dietary and Allergy Information: For bespoke culinary workshops and artisanal breakfast services, we may collect information regarding dietary needs and allergies to ensure your safety and satisfaction. This is considered sensitive personal data and is handled with utmost care and only with your explicit consent.

How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Manage Services: To process your reservations, provide luxury accommodation, facilitate culinary workshops, deliver personalized concierge services, and manage event space bookings.
• To Personalize Your Experience: To tailor our services and offerings, such as bespoke culinary experiences and artisanal breakfast, to your preferences and dietary needs.
• For Communication: To send you booking confirmations, updates, personalized offers, newsletters (if subscribed), and respond to your inquiries and feedback.
• For Internal Operations: For internal record keeping, accounting, auditing, and to improve our services and online platform.
• For Safety and Security: To ensure the safety and security of our guests, staff, and property, and to prevent fraud.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell your personal data to third parties. We may disclose your information in the following circumstances:

• Service Providers: To trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, reservation systems, and marketing platforms, provided they adhere to strict confidentiality obligations.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: To protect the rights, property, or safety of Lemongrass Loft, our guests, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, secure server environments, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, for our legitimate business interests, and to comply with legal and regulatory obligations.

Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: